If plans change.
Plans move. Here is exactly what happens to your order if you cancel, or if your event or date is cancelled or postponed.
DRAFT. This policy has not had a legal review. Items in [square brackets] are still to be confirmed before launch. Do not rely on this text until it is final.
Cancel any time before your order moves to "building" and you get a full refund.
Cancel once the build has started but before we send your preview link and you get half back.
After your page has gone live there is no refund.
We move your page to the new date at no charge, within 12 months.
What "start building" means
Your build starts when we mark your order as building. That is normally [within 1 business day] of receiving your payment and your assets. We tell you by email when it happens. Your preview is the private link we send you before anything goes public.
Domain names
If your package includes a custom domain, we register it for you. Domain fees are non-refundable once the domain is registered, because the registry charges us at that point. [Amount deducted: the actual registration fee, up to R[amount].] Your page can still be moved to a new date or event under the policy below.
If your event is cancelled or postponed
Tell us and we will change your page to the new date, venue or wording for free, as many times as needed for that event within [12 months] of your payment date. If your event is cancelled for good, we archive your page and export your data for you. We do not refund orders for cancelled events once the page is live, but you can use the paid-for page for a different event within the 12 months. [Confirm: transfer to a new event within 12 months.]
Add-ons
Rush builds and extra pages follow the same tiers as the main order. [Confirm: Rush add-on non-refundable once the build has started.]
How to cancel and how refunds are paid
- Email us at [contact email] with your order reference (it starts with ORD-) and the words "cancel my order".
- We confirm in writing which refund tier applies, using the status of your order at the time we receive your message.
- Refunds go back to the same card you paid with, through Yoco, within [10 business days] after we confirm.
- If your order is between two stages when you contact us, the earlier stage counts.
Your legal rights
This policy does not take away any rights you have under South African consumer law, including the Consumer Protection Act and the Electronic Communications and Transactions Act. [Legal review needed: confirm whether a cooling-off period for online orders applies to made-to-order services such as these, and add it here if so.]
Questions
Email [contact email]. For how we handle your information, read our Terms & Privacy.